Yes, all Tolède Body products are formulated with natural and naturally derived ingredients.
Tolède Body ensures any fragrances added to products remain under 1% to meet clean beauty category classifications.
Yes, our entire range is vegan friendly.
No, Tolède Body is not tested on animals.
We take pride in ensuring our entire range is produced cruelty-free.
Yes, our products are safe to use during pregnancy.
If you have serious concerns, we recommend talking to your GP.
All usage directions can be located on the product packaging and the product descriptions on our website.
All Tolède Body products are made in Melbourne, Australia.
All Tolède Body products have a shelf life of 12 months once opened and 24 months unopened.
Remember to store them in a cool, dry place under 25 degrees celsius.
No, our products incorporate ingredients that have natural sun-protective properties, however, our products do not take the place of your regular dedicated sun protection remedies.
Orders
Once at the final stage of checkout you will be presented with the option to enter a valid discount code, upon entering the code click apply.
If you are still having issues locating this feature during checkout, please reach out to support@toledebody.com for assistance.
Changes to shipping addresses are not permitted once an order has been processed.
If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.
We encourage you to double-check your shopping cart, delivery address and contact information before placing your order.
Tolède Body does not offer order cancellations.
We encourage you to double-check your shopping cart and contact information before placing your order.
Delivery
Please check your junk / spam folder.
Please review your order details through our website portal to ensure you have entered a valid email address.
Reach out to support@toledebody.com at your earliest convenience if you believe you have provided any incorrect details.
Delivery within Australia takes between 3-10 Business Days.
Delivery within New Zealand takes between 4-11 Business Days.
Delivery within USA and Canada takes between 10-20 Business Days.
Delivery within UK takes between 5-18 Business Days.
Please allow 14-30 business days for delivery outside of USA, Canada, Australia and New Zealand.
You may need to pick up your delivered parcel from a collection point if the driver thinks it’s unsafe to leave your parcel unattended at the premise and there's an affiliated collection point nearby.
You have five business days to collect your parcel. After five business days, your parcel will be sent back to our warehouse.
If this occurs and you would like to have it re-shipped, there will be a re-shipping fee.
If you would like a refund instead, we will refund you the amount of your order minus the processing & return shipping costs.
We are not held liable for parcels that have failed to be collected.
Issues
Please reach out to support@toledebody.com with any concerns regarding your delivery, within 30 days of receiving your order.
In order to address your request promptly please include; your order number, details of the issue and supporting imagery.
If you have received damaged or faulty items, please reach out to support@toledebody.com within 30 days of receiving your order.
Verification regarding your entitlement to replacement products will be undertaken and further instructions will be provided accordingly.
In order to address your request promptly please include; your order number, details of the issue and supporting imagery.
All return instructions and responsibilities will be advised by our customer service team upon approval of your request.
We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
