• Yes, all Tolède Body products are formulated with natural and naturally derived ingredients.

• Tolède Body ensures any fragrances added to products remain under 1% to meet clean beauty category classifications.
  

• Yes, our entire range is vegan friendly.

• No, Tolède Body is not tested on animals. 
• We take pride in ensuring our entire range is produced cruelty-free.

• Yes, our products are safe to use during pregnancy.
• If you have serious concerns, we recommend talking to your GP.

• All usage directions can be located on the product packaging and the product descriptions on our website.

• All Tolède Body products are made in Melbourne, Australia.

• All Tolède Body products have a shelf life of 12 months once opened and 24 months unopened. 
• Remember to store them in a cool, dry place under 25 degrees celsius.

No, our products incorporate ingredients that have natural sun-protective properties, however, our products do not take the place of your regular dedicated sun protection remedies.

• Once at the final stage of checkout you will be presented with the option to enter a valid discount code, upon entering the code click apply.
• If you are still having issues locating this feature during checkout, please reach out to support@toledebody.com for assistance.

• Changes to shipping addresses are not permitted once an order has been processed.
• If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address. 
• We encourage you to double-check your shopping cart, delivery address and contact information before placing your order.
  

• Tolède Body does not offer order cancellations.
• We encourage you to double-check your shopping cart and contact information before placing your order.

• Please check your junk / spam folder.
• Please review your order details through our website portal to ensure you have entered a valid email address. 
• Reach out to support@toledebody.com at your earliest convenience if you believe you have provided any incorrect details.

• Delivery within Australia takes between 3-10 Business Days.
• Delivery within New Zealand takes between 4-11 Business Days.
• Delivery within USA and Canada takes between 10-20 Business Days.
• Delivery within UK takes between 5-18 Business Days.
• Please allow 14-30 business days for delivery outside of USA, Canada, Australia and New Zealand.

• You may need to pick up your delivered parcel from a collection point if the driver thinks it’s unsafe to leave your parcel unattended at the premise and there's an affiliated collection point nearby.
• You have five business days to collect your parcel. After five business days, your parcel will be sent back to our warehouse. 
• If this occurs and you would like to have it re-shipped, there will be a re-shipping fee.
• If you would like a refund instead, we will refund you the amount of your order minus the processing & return shipping costs. 
• We are not held liable for parcels that have failed to be collected.

• Please reach out to support@toledebody.com with any concerns regarding your delivery, within 30 days of receiving your order.
• In order to address your request promptly please include; your order number, details of the issue and supporting imagery.

• If you have received damaged or faulty  items, please reach out to support@toledebody.com within 30 days of receiving your order.
• Verification regarding your entitlement to replacement products will be undertaken and further instructions will be provided accordingly. 
• In order to address your request promptly please include; your order number, details of the issue and supporting imagery.

• All return instructions and responsibilities will be advised by our customer service team upon approval of your request.
• We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.