We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns are only offered for:

• Orders containing incorrectly supplied products
• Faulty or damaged products (not incl. packaging)

Return requests require verification and undergo an approval process.

Replacement items will be sent for:

• Orders missing products 
  

To start a return, contact us at support@toledebody.com within 30 days of receiving your order & provide the following:

• Order number
• Reason for return
• Supporting imagery

Verification regarding your entitlement to a refund will be undertaken.

Once your return has been approved by customer care to ensure it meets the terms above, we will respond with details on how to return your item to us.

Please note that if your return request is approved, we recommend that you package the products appropriately and use a trackable, insured service as Tolède Body takes no responsibility for items damaged or lost in the return transit.

Items sent back to us without first requesting a return will not be accepted and will be returned to the sender.

Once the returned items arrive back at our warehouse, you will automatically be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process the refund. Depending on your provider, refunds can take 3-10 business days to appear on your bank statement.

On orders where a customer qualified for a gift, Tolède Body standard return policies apply to the order and the customer must include the Gift in the return. The Gift must be unopened and in its original condition.

Tolède Body does not offer product exchanges.

Questions about the Returns Policy should be sent to us by email at support@toledebody.com