Returns Policy

Returns Policy

Overview Show Item Content

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligible returns Show Item Content

Returns are only offered for:

  • Orders containing incorrectly supplied products
  • Faulty or damaged products (not incl. packaging)

Return requests require verification and undergo an approval process.

Replacement items will be sent for:

  • Orders missing products 
Return process Show Item Content

To start a return, contact us at within 30 days of receiving your order & provide the following:

  • Order number
  • Reason for return
  • Supporting imagery

Verification regarding your entitlement to a refund will be undertaken.

Once your return has been approved by customer care to ensure it meets the terms above, we will respond with details on how to return your item to us.

Shipping costs Show Item Content

Please note that if your return request is approved, we recommend that you package the products appropriately and use a trackable, insured service as Tolède Body takes no responsibility for items damaged or lost in the return transit.

Items sent back to us without first requesting a return will not be accepted and will be returned to the sender.

Refunds Show Item Content

Once the returned items arrive back at our warehouse, you will automatically be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process the refund. Depending on your provider, refunds can take 3-10 business days to appear on your bank statement.

Gift with purchase Show Item Content

On orders where a customer qualified for a gift, Tolède Body standard return policies apply to the order and the customer must include the Gift in the return. The Gift must be unopened and in its original condition.

Exchanges Show Item Content

Tolède Body does not offer product exchanges.

Contact information Show Item Content

Questions about the Returns Policy should be sent to us by email at